Get in Touch With Us
Got a question about one of the sites we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains how to get in touch and what you can expect once you do.
How to Reach the Team
Email is the best way to reach us. We read every message that comes in and aim to reply within a couple of working days. Send your message to [email protected] and, where you can, include a line about what your enquiry relates to — a specific casino, a bonus term, a page you were reading — so we can point it to the right person straight away.
What We Can Help With
Top Online Casinos compares real money casino sites available to US players, so most of the messages we get fall into a handful of categories:
- Questions about a listed casino — if you want more detail on how a site on our list handles licensing, payouts, or a bonus offer before you sign up.
- Corrections — bonus terms, wagering requirements, and payment options change without much notice. If something on the site looks out of date, tell us and we will check it.
- Feedback on our rankings — our editorial ratings reflect research into licensing, banking options, game selection, and support quality. If you disagree with where a site sits or think we have missed something relevant, we want to hear the reasoning.
- Content requests — if there's a topic around US online gambling, such as state-specific rules or a particular payment method, that you'd like us to cover in more depth.
- Responsible gambling questions — if you or someone you know is struggling with gambling, mention this in your message and we will point you toward relevant support resources, including your state's self-exclusion programme and national helplines.
Before You Ask: Common Questions We Get
A number of enquiries repeat often enough that it's worth covering them here directly.
Is online casino play legal where I live?
Legal status depends entirely on your state. Some states license and regulate real money online casinos directly, others permit only certain forms of gambling such as sports betting or social casino play, and some restrict online casino gambling altogether. You are responsible for confirming that online casino play is permitted in your state before signing up anywhere, and that you meet the minimum legal gambling age, which is typically 21 though it can vary by activity and state. Licensed sites generally require you to be physically located within a permitted state when you play, regardless of where you live.
How do you decide which casinos to rank?
Our rankings are based on research into licensing status, the range of games and banking options on offer, the clarity of bonus terms, and the quality of customer support. Commission arrangements with any casino never influence position on our lists — a site's rank reflects what our research found, not what it pays us.
Do you handle deposits, withdrawals, or account issues?
No. We are an independent comparison resource, not a casino operator. Any question about your deposit, a withdrawal that's taking longer than expected, identity verification, or your account itself needs to go directly to the support team of the casino you're playing on. Check the casino's own site for its live chat, email, or phone support options.
Can you help if I want to self-exclude or set limits?
We can point you toward general resources, but the actual tools — deposit limits, time-outs, self-exclusion — are set up through the individual casino or through state-level and national programmes. If you're concerned about your gambling or someone else's, tell us in your message and we'll share what we can, though contacting your state's problem gambling helpline or a national organisation directly is usually the fastest route to support.
What Happens After You Email Us
A member of the team reads and responds to messages personally — we don't rely on automated replies to stand in for an actual answer. Our usual response window is a couple of working days, though it can run longer during busier periods. If your message concerns a correction, we'll follow up once we've verified the point against the casino's current terms.
If you're comparing sites before you reach out, our guide to trusted casinos operating outside GamStop may also answer some of the licensing and eligibility questions readers commonly raise alongside their contact messages.
A Note on What We Publish
Our aim is to keep our reviews and rankings accurate and current, and reader feedback is part of how we do that. Bonus terms, licensing details, and payment options move fast in this industry, and we'd rather hear from you than leave something wrong on the page. Thank you for taking the time to reach out.